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What is Conversational AI? A Guide for Businesses (2026)
Guide
7 min read

What is Conversational AI? A Guide for Businesses (2026)

Conversational AI is a technology that enables software to carry out natural conversations in human language—via text or voice—and understand the intent behind the words, not just the literal phrasing. A complete guide for Israeli businesses: what it is, how it works, how it differs from old chatbots, and how to implement it.

What is a Chatbot and is it Right for Your Business? (2026)
Guide
7 min read

What is a Chatbot and is it Right for Your Business? (2026)

A chatbot is software that conducts automated conversations with customers—on WhatsApp, websites, or Facebook—answering FAQs, filtering inquiries, or routing to an agent. In 2026, there are two main types: rule-based (rigid menus) and AI-powered (natural dialogue). This guide explains the difference, which type fits each business, and when you should upgrade to an AI agent.