Ecommerce automation connecting orders, inventory and customer support
Connect Shopify or WooCommerce with inventory, shipping, CRM and WhatsApp for order status, product questions and exceptions.
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The customer requests status and the workflow validates an identifier plus another approved detail.
The flow reads status from the order system and returns approved wording.
Delayed shipping, an address conflict or unavailable access opens a staff task instead of guessing.
What is ecommerce automation?
Ecommerce automation at Automaziot AI connects the store (Shopify / WooCommerce), the inventory source, shipping, CRM and service channels — updates order status, collects customer details, and routes exceptions to staff, once it's been decided in advance which system is the source of truth for price and stock; the infrastructure connects to over 400 apps.
Illustrative workflow
Example: an order-status request on WhatsApp
Step 1
The customer requests status and the workflow validates an identifier plus another approved detail.
Step 2
The flow reads status from the order system and returns approved wording.
Step 3
Delayed shipping, an address conflict or unavailable access opens a staff task instead of guessing.
How the system works day to day
Source of truth, access and exceptions
Defined source of truth
Choose which system owns price, inventory and order status before connecting channels.
API or a reliable alternative
Without an API, test webhooks, exports, middleware or a manual step; do not claim real-time stock without a reliable read.
Staff handle exceptions
Refunds, complaints, discounts, payment exceptions and requests for a person go to staff under explicit rules.
Questions before defining scope
Can the agent answer price questions?
Yes, if an accessible and reliable source exists. It reads the current value from the system, not model memory. Discounts, exceptions and customer-specific price lists require explicit rules.
What if the inventory system has no API?
Test exports, webhooks, middleware or a retained manual step. If inventory cannot be read reliably, do not claim real-time stock.
Does this replace support staff?
Not necessarily. It suits structured questions and defined actions. Refunds, complaints, unusual transactions and customers requesting a person should reach staff.
How much does ecommerce automation cost?
A WhatsApp AI agent for a business starts at ILS 10,200 to set up, including the business number, the server and an agent control room; an agent with a management system (CRM) from ILS 18,200, and a multi-agent system from ILS 25,350. Enterprise multi-department systems run ILS 120,000–400,000. All prices are ex-VAT, one-time setup with no monthly fee. The full component price list is on the pricing page.
Bottom line
Reliable ecommerce automation reads price, inventory and status from a defined source and routes exceptions to staff.
One-time setup, ex-VAT. WhatsApp messages, server and AI are paid directly to the providers (about ILS 100–500 a month). See the full AI agent price list by component.
Let's talk
What is your store's source of truth?
Share the store platform, inventory source, shipping system and the exception burdening staff. We will verify access before scope.
Want to see what this could do in your business?
Leave your name and phone number. We will get back to you, hear what is happening today and suggest a first direction.
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