Official WhatsApp Business API

A WhatsApp AI agent that handles the first steps and hands off at the right time

Answer inquiries, ask approved qualifying questions, send controlled information, log context to CRM and hand off to a person.

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Approved information onlyCRM loggingHuman handoff
Example: a quote request on WhatsApp
Illustration

The agent identifies a quote request and asks only the qualifying questions you approved.

It sends approved information and records the contact details and conversation in the right CRM record.

When a decision, commitment or out-of-scope answer is required, it stops and hands off with a summary.

What does a WhatsApp AI agent do?

Updated 10.07.2026
בקצרה

A WhatsApp AI agent handles the first part of an inquiry: it identifies the topic, asks approved questions, sends information from controlled sources, logs the conversation and hands off when a decision needs a person. Deployment uses the official WhatsApp Business API and depends on business verification, number setup, templates and connected systems.

Illustrative conversation flow

Example: a quote request on WhatsApp

Deployment uses the official WhatsApp Business API and is subject to Meta business verification, number status, approved templates and channel rules. The agent must not invent a price, policy or commitment.

Step 1

The agent identifies a quote request and asks only the qualifying questions you approved.

Step 2

It sends approved information and records the contact details and conversation in the right CRM record.

Step 3

When a decision, commitment or out-of-scope answer is required, it stops and hands off with a summary.

Fit and limitations

Fit, limitations and human control

Deployment uses the official WhatsApp Business API and is subject to Meta business verification, number status, approved templates and channel rules. The agent must not invent a price, policy or commitment.

Good fit

A business with repeated inquiries, defined qualifying questions, approved information and an owner for handoffs.

Official setup required

Business verification, a compatible number, approved message templates and permissions for connected systems.

A person stays in the loop

Decisions, exceptions, complaints, commitments and out-of-scope questions are escalated instead of guessed.

תמחור

Current starting prices

Final price depends on business verification, number status, scenarios, templates and connected systems.

WhatsApp AI agent setupfrom ₪5,000
WhatsApp Business API setup₪700

Ex-VAT. These are current starting offer parameters, not a full-project range. Meta and infrastructure charges are third-party costs reviewed by account and usage.

Official APIScope after account reviewDefined handoff rules
Check the number and process
FAQ

Questions before WhatsApp agent setup

How is this different from a menu bot?

A menu bot presents fixed choices. An AI agent can understand free-form wording, but still operates only with approved information, questions, actions and human-handoff rules.

What happens when the agent cannot answer?

It stops, records the reason and hands the customer details and conversation summary to a person. Fluent output is not proof of correctness, so guessing is not an accepted fallback.

Can any phone number be used?

Not necessarily. Eligibility depends on the number status, Meta account, business verification and WhatsApp Business API configuration. We verify this before committing to setup.

Can a customer reach a person immediately?

Yes. Request phrases, inquiry types and risk rules can trigger immediate handoff with the context already collected.

What does it cost?

WhatsApp AI agent setup currently starts at ₪5,000 and WhatsApp Business API setup is currently listed at ₪700, ex-VAT. These are current starting offer parameters; final scope and third-party charges follow account and integration review.

Bottom line

A good WhatsApp agent handles the first steps, logs context and hands off on time; it does not guess decisions the business did not approve.

Fit check

Are your number and process ready?

Share inquiry types, number status and connected systems. We will check the setup before defining scope.

Prefer WhatsApp?

WhatsApp agent fit check

Tell us about inquiries, the number and required integrations.

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