A WhatsApp AI agent for business: answers, qualifies and books 24/7 — and hands off to a person with full context
An AI agent on the official WhatsApp Business API that takes in every inquiry, asks your approved qualifying questions, answers from approved information, logs to your existing CRM, books a calendar slot and follows up — and hands off to a person with a conversation summary when one is needed.
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Intake and qualification: an immediate reply, nights and weekends included; the agent recognizes a quote request and asks only your approved qualifying questions — need, timing, area, existing system.
Answer, CRM and booking: replies from approved information (catalog, availability, documents), updates the lead record in your existing CRM, offers an open calendar slot — and follows up if the customer does not complete.
Human handoff: a decision, commitment or out-of-scope question — the agent stops and hands the full conversation with a summary to a person, who continues from the same point without asking again.
What does a WhatsApp AI agent do for a business?
A WhatsApp AI agent for business is an AI agent on the official WhatsApp Business API that handles customer inquiries end to end: it answers 24/7, qualifies, replies from approved information, logs to CRM, books meetings and follows up — and hands off to a person with full context when a human decision is required. Automaziot AI builds it as a working system inside the business — on n8n and on the CRM/ERP you already run — not as an off-the-shelf bot.
The Automaziot AI WhatsApp agent takes in every WhatsApp inquiry and identifies the topic (lead, quote request, booking, service question); asks only the qualifying questions approved in advance; answers in natural language from information you approve and maintain — catalog, availability, hours, policies — and sends images, PDFs and links; opens or updates the lead record in your existing CRM with a conversation summary; checks calendar availability, books the meeting and follows up; and when a decision, commitment or out-of-scope answer is required, hands the full conversation to a person, who continues from the same point.
Example: a quote request, end to end
How it is built: the official Meta WhatsApp Business API, n8n as the automation layer, and a connection to the CRM/ERP you already run — for example Priority, Monday or HubSpot. Deployment is subject to Meta business verification, number status and approved message templates; the agent does not invent a price, policy or commitment.
Step 1
Intake and qualification: an immediate reply, nights and weekends included; the agent recognizes a quote request and asks only your approved qualifying questions — need, timing, area, existing system.
Step 2
Answer, CRM and booking: replies from approved information (catalog, availability, documents), updates the lead record in your existing CRM, offers an open calendar slot — and follows up if the customer does not complete.
Step 3
Human handoff: a decision, commitment or out-of-scope question — the agent stops and hands the full conversation with a summary to a person, who continues from the same point without asking again.
Fit, how it is built and what stays with a person
How it is built: the official Meta WhatsApp Business API, n8n as the automation layer, and a connection to the CRM/ERP you already run — for example Priority, Monday or HubSpot. Deployment is subject to Meta business verification, number status and approved message templates; the agent does not invent a price, policy or commitment.
Who it fits
A business or organization that receives repeated WhatsApp inquiries — leads, quote requests, bookings, service questions — and wants every one answered, qualified and logged even when no representative is free. There are defined qualifying questions, approved information and an owner for handoffs.
A working system, not an off-the-shelf bot
The agent is built around your process: knowledge and answers come from a source you approve and maintain, actions — CRM write, calendar, follow-up — are defined in characterization, and handoff rules are written in advance.
Connects to the systems you already run
Reads and writes against your existing CRM/ERP — for example Priority, Monday, HubSpot and other systems with an API — through n8n. Your team keeps working in its own system; the agent feeds it.
Hebrew-native, with local context
A natural Hebrew conversation that understands free-form wording — not a rigid menu — and additional languages as your customer base requires. Short answers that move the inquiry to the next step, not paragraphs.
Official setup required
Meta business verification, a compatible number, approved message templates and permissions for the systems written to. We check this before committing to scope.
A person stays in the loop
Decisions, exceptions, complaints, commitments and out-of-scope questions go to a representative with the full conversation — not resolved by guessing. Fluent output is not proof of correctness.
Questions before WhatsApp agent setup
Does the agent answer after hours and on weekends?
Yes. The agent is available 24/7 — an inquiry that arrives on Friday night gets an immediate reply, is qualified and is logged in the CRM with all details, so on Sunday morning the representative opens a structured lead instead of a string of messages. Anything that needs a human decision is flagged and waits for the representative with a summary.
How does the agent capture leads on WhatsApp?
It opens every conversation with structured intake — name, need, timing, area or any field you define — asks only qualifying questions approved in advance, and grades the inquiry by your rules. The lead is saved with its source and context, and the team receives a ready sales event instead of asking the same questions again.
Does it log to our CRM?
Yes — to the CRM or ERP you already run, not to a new system. The agent opens or updates the lead record, writes fields and a conversation summary, and triggers the next step (representative alert, task, follow-up) through n8n and the system API — for example Priority, Monday, HubSpot and other systems with API access.
Can it answer questions about products, catalog and availability?
Yes, from information you approve and maintain — catalog, specifications, availability, hours, policies. It sends images, PDFs and links inside the conversation and receives documents and images from the customer. Anything not in the approved source — a special price or a commitment, for example — is not invented; it goes to a person.
Does it book appointments and send reminders?
Yes. It checks availability in your calendar — for example Outlook 365 or Google Calendar — offers open slots, books the meeting or call, and sends a confirmation and reminder using an approved template. If the customer does not complete, a predefined follow-up goes out; unusual changes go to a person.
What happens when the agent cannot answer?
It stops, records the reason and hands the full conversation with a summary and the customer details to a person. Fluent output is not proof of correctness, so guessing is not an accepted fallback — and every such case is kept to improve the approved information and the handoff rules.
Can a customer reach a person immediately?
Yes. Request phrases such as "agent" or "human", defined inquiry types and risk rules trigger an immediate handoff to the representative workspace, with the context already collected. The representative continues in the same conversation — the customer does not start over.
Can any phone number be used?
Not necessarily. Eligibility depends on the number status, Meta account, business verification and WhatsApp Business API configuration. We verify this before committing to setup.
How is this different from a menu bot?
A menu bot presents fixed choices. An AI agent can understand free-form wording, but still operates only with approved information, questions, actions and human-handoff rules.
Can we start small and expand?
Yes — start with one process, lead intake for example, and expand from whatever works. The same infrastructure carries on to booking, service, documents or additional channels.
What does it cost?
A WhatsApp AI agent for a business starts at ILS 10,200 to set up, including the business number, the server and an agent control room; an agent with a management system (CRM) from ILS 18,200, and a multi-agent system from ILS 25,350. Enterprise multi-department systems run ILS 120,000–400,000. All prices are ex-VAT, one-time setup with no monthly fee. The full component price list is on the pricing page.
A good WhatsApp agent answers, qualifies, logs and books on its own — and hands off to a person on time, with full context; it does not guess decisions the business did not approve.
One-time setup, ex-VAT. WhatsApp messages, server and AI are paid directly to the providers (about ILS 100–500 a month). The full price list is on the pricing page.
Are your number and process ready?
Share inquiry types, number status and connected systems. We will check the setup before defining scope.
Want to see what this could do in your business?
Leave your name and phone number. We will get back to you, hear what is happening today and suggest a first direction.