Staffing, Placement & Recruitment Company

The Challenge

The client is a staffing and placement company (B2B) where almost every process was done manually. The team processed hundreds of resumes arriving from 10–15 job boards, each in a different format — checking for duplicates manually in email and Messenger before every addition, and then copying field by field into the CRM. At the same time the company managed 120–150 Facebook groups for recruitment with no synchronization whatsoever: blocking a competitor's number required logging into each group separately by hand ("I'm tired of working for Facebook"). The HR processes were entirely manual — opening an employee record by copying, sending 18-page employment contracts and tracking signatures with no system, and attendance where employees forgot to clock in/out, creating a direct risk of payroll errors. Missed calls were also handled manually — a human writing a message and sending it by email. The upshot: hours of repeat work every week, constant load on the team, and a risk of lost leads and errors. Urgency was high — the client requested the quote that very evening.