Travel and hospitality

WhatsApp Operations System for a Private-Hospitality Marketplace

Hospitality, villas and lead management

Property owners and travelers enter through WhatsApp, free-form details become structured data, and the system matches and routes leads with referral and reward tracking.

WhatsApp Business API

Supabase

AI Extraction

Matching Engine

n8n

Challenge

The challenge

Property information and travel requests arrived as free-form messages. Matching supply and demand, obtaining approval and tracking referrals required manual handling.

Solution

The solution

We built three connected flows: owner registration, traveler intake and lead matching, and AI extraction from free-form messages. A central database stores properties, requests, referrals and rewards, while WhatsApp workflows manage approval, contact reveal and follow-up.

Our Approach

Capture traveler requirements

Extract data from free text and complete missing fields

Match requests with suitable properties

Track referral, approval and reward events

Technologies Used

WhatsApp Business APISupabaseAI ExtractionMatching Enginen8n

The service behind this project

Business automation

Results

The result

Free-form messages become structured records that can be matched and tracked, and property owners receive an organized opportunity instead of a manual thread.

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