Healthcare and Clinics

Aesthetics and Dental Clinic Network

Aesthetic Medicine and Dentistry (clinic group)

A planned WhatsApp AI system for capturing ad leads and guiding them toward appointment booking — for two clinics, from a single management dashboard.

WhatsApp Business API

Meta Ads (Facebook/Instagram)

AI API

Appointment management system

SQL Database

Admin Dashboard

Challenge

The Challenge

The client runs two clinics in parallel — an aesthetics clinic and a dental clinic — both driving leads from Facebook and Instagram ads. Leads landed in the appointment management system and received no automated response: every inquiry required a person to answer questions about treatments, prices, treatment durations and recovery, send materials, and book an appointment. Managing the two lead streams manually, with no unifying system and no organized record-keeping, caused the loss of leads that weren't answered in time and a constant burden on the team — with no way to identify returning patients or track the customer journey.

Solution

The Solution

Automaziot designed and began building an end-to-end AI solution for both clinics on shared infrastructure. The planned scope included a WhatsApp sales agent for each business, connected to leads from Meta ads; treatment and pricing answers; relevant media; appointment-booking links; human handoff with conversation context; follow-up and reminders; email automation connected to the appointment system; a SQL-based customer-management layer; and a unified dashboard. The project was discontinued before that scope was completed or used in production.

Our Approach

AI sales agent on WhatsApp for the aesthetics clinic — answers questions about treatments/prices/recovery, sends photos and videos by treatment type, provides a booking link in the appointment management system, and hands off to a representative with conversation context

AI sales agent on WhatsApp for the dental clinic — initial response and appointment booking

Handoff-to-representative mechanism and smart alerts to the team based on urgency levels, including collecting convenient time slots

Full customer journey and returning-patient recognition mechanism — automatic post-treatment follow-up and reminders

Email automation and connection to the appointment management system — processing appointments/cancellations/updates and distributing alerts to the team

SQL-based customer management system — customer details, conversation history, appointments and statuses

Unified management dashboard for both businesses — independent content editing, conversation viewing and human handoff, expandable to a third business

Technologies Used

WhatsApp Business APIMeta Ads (Facebook/Instagram)AI APIAppointment management systemSQL DatabaseAdmin DashboardEmailn8n

The service behind this project

WhatsApp Bot for Business

Results

The Results

The project was discontinued before implementation was completed and did not reach delivery or production use. This page documents the starting point, design and work completed before discontinuation; no production outcome or quantitative result can be attributed to the system.

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