Customer service
Automated Post-Service Feedback System
Customer experience and reputation management
A completed service triggers a timed WhatsApp feedback request, a short survey and a dashboard that separates internal follow-up from public review routing.
Challenge
The challenge
Feedback requests were inconsistent, responses stayed inside conversations and there was no shared view of satisfaction or structured way to handle criticism.
Solution
The solution
We built an event trigger, business-hour scheduling, an approved WhatsApp template, a rating and free-text survey, and an admin workspace with response summaries and configurable routing.
Our Approach
Technologies Used
The service behind this project
Business automationResults
The result
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